Institute
for Christian Teaching
Education
Department of Seventh-day Adventists
A
CHRISTIAN EDUCATOR'S CRITIQUE
OF
TELEVISION ADVERTISING
by
Gregory
G. Rumsey
Division
of Arts and Humanities
Union
College
Lincoln,
Nebraska
Prepared
for the
Faith
and Learning Seminar
held
at Union College
Lincoln,
Nebraska
June
1989
036 - 89 Institute for Christian Teaching
12501 Old Columbia Pike
Silver Spring MD 20904, USA
By
1965 Desmond Smith, writing in The Christian Century, had already recognized the power of
television: "It has been said that all television is religious -- the
difference is only in which god is worshiped" (Haselden, p. 133). If that
statement was true nearly a quarter of a century ago, what would Smith say now,
as we approach the 1990's with nearly total saturation of this mass medium in
American homes? Arthur Holmes cites the French sociologist Ellul regarding
modern technology's grasp on those in the business world, and then suggests
that our "hi-tech" inventions offer still more sophisticated options
for good and evil today than ever before (Holmes, Contours, p. 6). Much criticism has been directed toward
the prevalence of low-quality content -especially violence and sex themes -- in
the entertainment programming on television.
Another
"department" within the commercial broadcasting scene, however, has
perhaps been underestimated as to its power in our society, and that is
advertising. The amount of money spent annually
for selling on television has spiraled from about $300 million in 1952 to some
$16 billion in 1983 (Hefzallah, p. 104). Many viewers are not aware that more
time, talent and dollars are often invested in the production of a 30-second
commercial spot for network TV than for the entire program, which it is helping
to sponsor. The average American sees more than 10,000 television
advertisements per year (Haselden 141) promoting a dazzling array of products
and services.
A
wide range of opinions can be found about the value of these commercial
messages, which constantly grab for our attention. And, a wide range of issues
confront the Christian educator evaluating what place television advertising
should occupy in an academic curriculum. Many Christian schools are now
teaching mass media courses, including television and advertising. Should they
be taught? If so, how? What are the justifications for teaching advertising,
and what cautions and philosophical considerations ought to shape the way in
which it is taught? In light of a Christian worldview, how should a
church-affiliated college teach advertising differently from the way it is
presented to students in a public institution of higher learning?
The
primary purpose of this paper is to explore issues which the Christian teacher
should bring to the attention of students whose careers will touch, and perhaps
embrace, the field of advertising -- especially television advertising. This
involves primarily students majoring in communication, journalism and business.
It is in the media industry and in the corporate world which supports it that
the endless array of promotional messages transmitted daily originates. By
considering moral, ethical and spiritual dimensions of various practices and
trends within the field, students can be better prepared to apply Biblical
values in their work as professionals.
An
important secondary purpose is also intended, however. The typical undergraduate
mass media or advertising class includes students who will not actually work in
the advertising profession, but they will witness countless ads in their
lifetime. Furthermore, even those who do become professional communicators will
also spend much time as part of the mass media audience. The Christian teacher
must be concerned with raising their awareness of the worldview implications of
what they are seeing and becoming more responsible media consumers.
After
examining a "mini-apology" for the inclusion of advertising in the
curriculum, the heart of the paper explores some of the key areas of
controversy in the industry today from the perspective of Christian principles
and concerns. Finally, suggestions are offered for how the conscientious
disciple of Christ should respond and relate to these issues appropriately--in
the career setting or in the family room.
A Case for the Need to Teach Advertising
The
ultimate question in this paper -- regarding the "how" of teaching
advertising Christianly -- begs the answering of a more basic question: Should
it be taught at all? Leland Ryken suggests that, because the arts (of which
advertising might be thought a popular form) are intrinsically loaded with
values, Christian educators should weigh carefully what they select
(emphasis mine) for study, as well as how they treat it (Ryken, p. 111).
Inspite
of British historian Arnold Toynbee's categorical condemnation of advertising
as "evil" in "any circumstance," Kyle Haselden observes
that advertising does serve society in some beneficial ways. Among other
things, it informs the public of products available and their prices, it plays
a key role in industry and finance, and it advances a number of worthy causes
(Haselden, pp. 144-46).
Corporate
sponsors of TV programs have responded to complaints in recent years of
advertising without informing, research indicates. Marc Weinberger and Harlan
Spotts found that 66 percent of the TV ads they examined in 1985 in the United
States had at least one statement with concrete information. Of course, this
could be much higher, but it does compare favorably with the rate of
informativeness in a similar study in 1977 (Weinberger and Spotts 89). The move
toward more comparative advertising and naming of rival brands has also pushed sponsors
to offer more specific facts in their ad copy.
Advertising
is fundamental to the commercial broadcasting system in America. Networks and
local stations are economically dependent on the revenues produced by selling airtime
to sponsors. Admittedly, this might be argued in some cases as a point against
the merits of advertising, when it supports a questionable program. Still, the
same economic link can be credited for bringing some highly informative,
educational and attractive programming into our homes. Furthermore, advertising
in our free-enterprise system announces new products to consumers and apprises
them of the benefits of using other merchandise and services. As Ibrahim
Hefzallah asserts, "Advertising is essential to a healthy economy"
(p. 104). Courtland Bovee and William Arens add that advertising has helped to
encourage healthy competition, keeping pressure on companies to develop quality
products at moderate prices (pp. 10-13).
Television
advertising has helped advance many "noble" and useful programs and
social causes, such as campaigns to drive safely, prevent crime, say
"no" to drugs, and others. David Ogilvy, a veteran ad agency
executive, adds to the list campaigns, which have successfully promoted anti-littering,
health awareness (American Cancer Society, etc.), facilities for the performing
arts and international concerns (e.g., Radio Free Europe) (pp. 160-62). Indeed,
advertising has more than occasionally performed educational and informational
functions, serving the public interest, as well as a persuasive function to
benefit a specific sponsoring organization.
How,
then, should the Christian relate to such an integral component in our society?
Multiple writers contend that the Christian has a responsibility to take an
interest in any serious human endeavor, to function within this world, to avoid
the "dualistic" notion of fleeing from any contact with so-called
secular activities (Drew, p. 110, Walsh and Middleton, p. 150). Richard Niebuhr
observes, further, that even those who claim to reject our culture are actually
living in it and, to some degree, depending on it (p. 69). These contemporary
views are not without sympathy from earlier Christian thinkers. Martin Luther
held that it was appropriate for a disciple of Christ to engage in things such
as commerce, which "cannot be dispensed with and can be practiced
in a Christian manner" (Niebuhr, pp. 174-5) (emphasis mine).
Scripture
offers examples of those who engage in commerce (e.g. the virtuous woman of
Proverbs 31 who buys and sells real estate, fine linen, etc.). The wise man
indicates that profitable labor is honorable and says, "Whatsoever thy
hand findeth to do, do it with thy might" (Ecclesiastes 9:9, 10). Is it
not reasonable to see within these general principles a place for the honest
promotion and selling of appropriate goods and services to interested
consumers? It is not hard to imagine that merchants of Bible times erected
signs and perhaps communicated in other ways to draw attention to their wares.
The purpose today is much the same; the size of the audience and the media are
vastly different. A theistic worldview portrays man as having been created in
God's image with the potential to communicate with Him and with each other, and
to do so creatively for a variety of purposes in the course of cultural
activity. As Holmes implies, creativity does not constitute sin; rather, the
way it is channeled determines its morality (Contours, p. 205).
Commercial (and noncommercial) advertising -- like most other spheres of human
life -- has the potential to serve the real needs of humanity and glorify God
or to exploit people's desires and vulnerabilities and dishonor their Creator.
Reputable
practices and Christian practitioners can be found in medicine, carpentry,
farming, law, business -- and advertising. The fact that ethical and/or moral
problems exist does not categorically invalidate the worth and the role of any
of these specialties. Nor does it make them inappropriate for academic study in
a Christian setting. Indeed, it may provide an even stronger mandate for
sensitizing students to the issues involved and helping them develop criteria
for distinguishing between the good and the bad. The Master Teacher said in
John 17:15, "I pray not that thou shouldest take them out of the world,
but that thou shouldest keep them from the evil."
Advertising,
it seems, ought to be taught, and taught Christianly. Students will benefit in
general by becoming more enlightened viewers and, more specifically, by gaining
a stronger Christian orientation to "doing" advertising as a
vocation.
Problems Associated with Advertising
Having
established the legitimacy of making television advertising a subject of
academic study within a Bible-based worldview, let us turn now to two broad
areas of concern. The first of these has to do with the art of human persuasion
and the methods used to accomplish it. The second will deal with the question
of the actual products and values promoted on television.
Persuasion and the
Christian Ethic
Arthur
Holmes notes that communication is essential for responsible citizenship in our
democracy and that this often includes the persuasive use of communication
(Holmes, Making, p. 25). One does
not have to look far to realize that the influence of persuasive symbols in our
world is not by any means limited to the commercial media or the business
world. In fact, Theodore Levitt proposes an interesting comparison between
modern marketing and the artwork of Michelangelo on the Sistine chapel. They
are both forms of symbolic interpretation of reality -- a type of
"distortion," if you will. "Man seeks to transcend nature in the
raw everywhere . . . . He refuses to live a life of primitive barbarism or
sterile functionalism" (Levitt, pp. 254-5). We expect exaggeration, Levitt
continues, from the poet or artist or musician, as well as from the creator of
an advertising message.
This notion strikes at
the heart of what selling is all about -- at least as generally practiced in a
free-enterprise system. Product manufacturers and retailers highlight certain
aspects of their products, which they believe prospective consumers, will
perceive as most appealing. Less desirable aspects are left out of the advertising
message. Is this ethical? Is it honest?
Douglas
Uyl contends that sellers are not obligated to provide full disclosure on every
negative detail. This does not condone lying if one is asked about a specific
item, but "selective emphasis" is appropriate, as the consumer also
bears some responsibility to evaluate messages critically (p. 52). But
citizens' groups and government agencies object when they perceive the
distortion of reality goes too far. For example, Kellogg's All Bran cereal ads
in 1984 sparked no small debate when they claimed the cereal's high-fiber
content would help prevent some kinds of cancer. After nearly five years of
discussion in government and the industry, the Food and Drug Administration
ruled it is permissible for food manufacturers to make health statements but
not to claim their products can prevent disease (Meyers, pp. 33, 45).
Another
form of misrepresentation can result from the attempt to portray a product as
significantly different from competing brands in the same generic category.
Overcrowded markets have put increasing pressure on advertisers to
"differentiate" their brand in the mind of the prospective buyer.
Sometimes, of course, real differences exist and should be highlighted for the
benefit of both seller and consumer. But where is the line crossed between
genuinely unique "positioning," as Al Ries and Jack Trout would call
it (Bovee and Arens, p. 181), and pseudo-differentiation? David Ogilvy admits a
surprising number of advertisements are built on the premise that people can be
influenced to prefer one brand of cake mix or detergent over another even when
both are substantially identical (Packard, p. 20).
Another
factor behind this trend is found in the T.V. audience structure. As George
Comstock explains, the profit-driven system in which our media operate means
the large stations and networks aim for large numbers rather than unique
audience segments, to attract the advertising dollars (p. 23). The resulting
homogeneity of audiences draws sponsors with very similar products and services
to sell. The result: more "parity products" and artificial
differentiation. While this practice is lauded as creative promotion in some
professional circles, the Christian communicator must ask how this fits with
the Biblical standard of integrity and honesty.
In
some cases, companies have been charged with omitting information about
important safety cautions associated with a product. Vincent Barry illustrates
this point with the example of a bicycle shop, which advertised skateboards.
Parents complained after their children were injured while attempting to
perform flips, somersaults and other maneuvers they had seen depicted on the
television ads. No mention or disclaimer was made about the potential dangers
(Barry, pp. 249-50). Even stronger concerns are often voiced in behalf of young
children who are exposed to T.V. commercials interspersed with regular
programming. Groups such as Action for Children's Television argue that
youngsters below a certain age cannot distinguish between the programs and the
ads, so they may accept the advertisers' claims as "gospel" (my
quoted word) more than would adults (Comstock, pp. 109-17). It should be
acknowledged that these concerns are not restricted to Christian viewers. But
those who accept Christ's command to do unto others as we would have them do
unto us certainly will have even more reason to question product
misrepresentation or exploitation of susceptible minds.
Persuasion
involves not only logical processes within the human mind, but emotional as
well. Considerable controversy was sparked in the middle of this century when
Vance Packard authored a book claiming that marketing experts were making a
sophisticated science out of identifying consumers' needs and desires and packaging
their products with psychological appeals geared to trigger those emotional
yearnings. Called The Hidden Persuaders, his collection of examples illustrated how he marketers, or
"merchants of discontent" as their consultants in the behavioral
sciences dubbed them, were learning to reach consumers at an indepth level. For
instance, he said freezers were sold in high volume right after World War II,
with subtle cues in the ad copy that promised emotional security at a time when
many people were anxious over food supplies and general survival preparedness
in the event of another war. Packard went on to identify eight such hidden
drives. These include the need for a sense of power (appealed to buy selling
men motorboats), the need for a sense of mortality (targeted in life insurance
advertisements), and others (Packard, pp. 19-20, 68-78).
Even vocal inflections used in broadcast commercials can persuade us in ways we are not consciously aware of, according to Tony Schwartz, educator and former advertising executive. For example, he describes a commercial in which the line, "Got a headache? Come to Bufferin" might be spoken in a fashion similar to the way a concerned mother says to her child, "You don't feel well? Come to Mama." The promise of headache relief, Schwartz asserts, is associated with memories of maternal comfort in our childhood (p. 59).
Another
major aspect of TV commercials, which capitalizes on vocal inflection along
with attractive models, creative scripting and provocative photography, is, of
course, the heavy emphasis on sex appeal. Christians cannot help but be alarmed
at the trend toward selling everything from cars and clothing to soft drinks
and appliances by exploiting the sexuality of God's created beings. An entire
paper could easily be devoted to this topic. Because it is impossible to do
justice to this concern in a few sentences, the attempt will not be made here.
However, other points discussed, such as the concept of "hidden
persuaders," and the "myth of perfection" addressed in the next
section, have implications for the sex appeal.
Yet
another related area that could be explored at length is the controversy over
subliminal persuasion. This primarily involves the allegedly deliberate use of
provocative artistic symbols (sexually oriented, or perhaps related to themes
of death or violence) which are not obvious but subconsciously perceived. The
charges made by some critics on this matter (such as Wilson Bryan Key in a
series of books in the 1970s) have been largely challenged by scholarly
observers in subsequent years.
Again,
space does not permit full development of this issue, but the reader should be
aware of the questions it has raised.
It
is not the intent of this paper to conclude whether the various types of psychological
appeals addressed above are used or how effective they may be. It does seem a
reasonable premise that if advertisers know certain techniques to be effective
they will likely employ them to the extent they are legal. This discussion is
also not meant to label any use of emotional appeal wrong, as will be addressed
later. For now, suffice it to say that the teacher of advertising must
sensitize students to the danger of going too far in manipulating people's
needs and desires, especially when such appeals contradict logic and common
sense.
Values
for Sale: World View Implications
In
addition to examining how advertisements persuade, it is important to consider
what is being sold -- what is the net effect on the viewer. The previous discussion
addressed methods and means of selling products or ideas. Now, we turn to the
"products" themselves. The most obvious target of complaint in this
department, for the Christian, would undoubtedly center around products which
are directly associated with major ills of our society, such as alcoholic
beverages (especially when they are advertised so heavily on sports telecasts).
David Ogilvy credits advertising (and without apology) for having persuaded 58
percent of adults in the United States to consume beer. For those
"Puritans" who fail to see the legitimacy of the need to drink beer,
he says, "I cannot reason with you" (Ogilvy, p. 159). According to a
report in Guide Magazine, a typical child will view people consuming
alcoholic beverages in a glamorous setting 75,000 times on television by the
time he is old enough to legally drink ("Focus" page). (This is not
limited to commercial messages, but they certainly account for a significant
share.) Other questionable products, from a Christian viewpoint, include such
items as toy guns, rock music albums and R-rated movies in the theatres, to
name a few.
The
Christian college classroom is a place where young people need to be alerted to
the potential abuses of the mass media in terms of selling harmful products.
The Bible teaches that "as a man thinketh in his heart, so is he."
Holmes adds that we are just as responsible for what we think and imagine as
for what we do, according to the tenth commandment (Contours, p. 119).
While it would not be fair to blame TV commercials for all the irresponsible
purchases that are made, might they not play a role?
Those
who promote these items will argue that the viewer has the freedom to choose
what to purchase, much as one can select from the array of merchandise at the
store what to take home. Even now, a storm of debate is raging over whether the
selling of alcoholic beverages on television should be prohibited by law. It is
an interesting and -- for the Christian -- a troubling paradox that cigarette
advertising was banned from the TV screen nearly 20 years ago, but beer ads
continue in high volume. Regarding alcohol, people generally agree that
drinking greatly harms society, but great dispute arises over the
cause-and-effect link between advertising and actual drinking, as pointed out
by Christians, Rotzoll and Fackler (pp. 160-162). Similar disagreement exists
over the constitutional rights (for free speech, etc.) involved when a legally
available product is in question.
The concerned teacher in a church-affiliated school will help students examine the various ramifications of complex problems like this. For example, the student should consider such questions as: Might government regulation in one area open the door to loss of other important freedoms -- maybe religious freedoms? Does the primary responsibility lie with those individuals or companies, which choose to promote harmful products? Does it lie with the TV networks and station owners? With the advertising executives and copywriters? What companies can a Christian conscientiously works for? What jobs within the advertising and media industry are appropriate? These are the questions that go beyond the instruction and evaluation provided in the public education sector.
A
less-obvious, yet perhaps even more important, aspect of what is being promoted
over the air waves are related to values in a more general way. Of special
concern to many Christian observers is the prevalence of materialistic values
transmitted hundreds of times daily on television. As Comstock puts it, the
"glory of consumption" is a theme presented in much of the world of
television programming and commercials as a primary basis for happiness (p.
81). Haselden agrees: "You would think as you listen to some commercials
that you are anti-American, that you are subverting the nation's economy, if
you drive last year's model, wear last year's shoes, or refuse to use the new
soap." Advertising, he contends, fosters a materialistic, consumption
theme based largely on anti-Christian values. The industry tells us, "Thou
shalt covet, thou shalt buy, thou shalt consume" (pp. 150-51). Blamires
adds that advertising is teaching us to "treat worldly possessions as
status symbols rather than as serviceable goods." He cites an example of
the bank, which promoted its checkbook as "a visible sign that you're
somebody" (Blamires, pp. 28-29). Even Ogilvy concedes that TV advertising
has turned Madison Avenue into "the arch-symbol of tasteless
materialism" and calls for more regulation of the industry in which he makes
his living (pp. 163-64).
Many
of the slogans reflect this philosophy of life in our Western civilization:
"A diamond is forever." "Things go better with Coke."
"Haven't you done without a Toro long enough?" "Built for the
human race" (referring to Nissan cars). This is not to imply that any one
of these products, or the appeals created to sell them, is wrong in itself. But
how much of this media diet can the Christian mind absorb cumulatively, without
being somewhat conditioned?
Not
unrelated to these images are those, which the media portray of the glory of
man's technological inventions. Brian Walsh and Richard Middleton contend this
"technicism" is one of the "gods of our age," a
manifestation of humanism with provides people
with a sense of autonomous power and control over their environment (pp.
131-39). The TV commercials for automobiles, with all of their horsepower hype,
may well exemplify what Walsh refers to.
The danger, from a Christian world outlook, is that trusting in such
technological prowess may lead us to forget that all of these "elements
shall melt with fervent heat" when God cleanses this world (II Peter
3:10). In the meantime, man goes on racing his engines and consuming scarce
energy resources -sometimes needlessly, Arthur Holmes believes (referring to
organized auto racing events, for example) (Contours, p. 232).
A final point about values communicated through advertising addresses its effects on self-concept and our impressions of personal worth. As Blamires points out, advertising focuses on stereotypes of ideal people who are attractive and youthful (p. 73). Lending support to this claim is research by Hefzallah which sampled 29 award-winning TV ads in 1973. About 74 percent of the ads featured people who were classified as young or middle-aged, and 72 percent implied the people shown were in the middle-income economic class (pp. 176-93). A single hour's observation of typical television programming will likely reveal that most of the models, announcers, etc. used on the commercials are also physically attractive and dressed in style.
What
is the impact of these patterns on viewers? Ronald Adler, in a book on
interpersonal relationships, says advertising helps to perpetuate what he calls
a "myth of perfection" in our culture. The media display models who
appear flawless, and it is against these "ideals" that we tend to
gauge our self-worth (p. 46). The Biblical principle that a person's heart
counts, in God's eyes, more than outward appearance (I Samuel 16:7) can easily get
lost in the stereotyped images constantly confronting us on the screen.
With
all of these indictments of TV advertising, the Christian reader might be
inclined to conclude that either this paper is overly pessimistic or, if not,
that Toynbee was right and Christians ought to have nothing whatsoever to do
with this medium. Neither reaction is intended. Rather, it is hoped that
thoughtful teachers and students will think seriously about how to relate to
today's media culture in the spirit of Jesus' prayer in John 17:15. Some
suggestions for reaching this goal have already been discussed. The final
section focuses on more.
Guidelines for Christian Choices
What
should the follower of Jesus do about the advertising and mass media scene
portrayed in the preceding pages? An "in the world but not of
the world" approach to the issue of television advertising requires a
"Christian mind," as Blamires would phrase it, a mind which can see
through the confusing environment of our secular culture, yet does not withdraw
from that culture (pp. 104-5). Certainly 'God expects us to be informed
citizens and somewhat in touch with trends and societal issues communicated via
advertising and other media programming. As for the professional communicator
who works in a so-called secular job in advertising, the occasions for sharing
his or her faith may be many. Furthermore, Engel and Norton point out that
effective outreach programs of the church require that we avoid a dualistic
isolation from our culture:
. . . we are sent to
proclaim, in word and deed, the good news of this new order of life in the
multitudinous structures of society -- family and government, business and
neighborhood, religion and education, etc. (p. 10).
The
final sections of this paper are devoted to offering guidelines for making
choices consistent with the Christ-centered worldview. The Adventist educator
has a unique opportunity and duty to help students confront these issues and
hopefully develop criteria for responsible evaluation and decision-making.
Specific points for the advertising career-bound student are discussed first,
followed by a briefer section with questions for more general consideration by
all viewers of commercial television.
Criteria
for the Professional
1. What product am I selling?
Any
conscientious Christian must look carefully at the value of the product she
would be promoting before accepting a particular job. Is it something she would
be comfortable using herself, on a moral basis? Sue Chord, an assistant
advertising manager for a leading women's magazine, decided she could not
reconcile the conflict between her personal convictions and the magazine's
extensive space given to cigarette advertising, especially when aimed at the
female audience (Christians, Rotzoll and Fackler, pp. 154-6). Her resignation
from that job serves as an example of the need to be selective in where one
applies her professional skills. Students preparing for a career can be pointed
to many products, services and causes worthy of their creative promotional energy.
2. What indirect values are associated with
the product?
As
noted earlier, the philosophical implications of an advertising appeal may be
as damaging as the actual item of merchandise. Brian Walsh offers the example
of advertisement promoting beauty schools, which appealed to teenage girls to
enroll so they could sell themselves socially and in the labor market. Walsh
disapproves, not of the idea of looking attractive, but of this type of
"economistic reduction of our aesthetic lives" (Walsh and Middleton,
pp. 153)-. What about other products? Should copywriters for prestigious brands
of automobiles or clothing play heavily on the consumer's desire to impress
others?
Leland
Ryken observes:
People may assent to the proposition that the true end of life is not to make money and accumulate possessions, but if their minds are filled with images of big houses and fancy clothes, their actual behavior will run in the direction of materialism (p. 106).
Some
products, which are morally acceptable in themselves, are promoted in a manner
which conflicts with eternal, spiritual values. At times, this may mean turning
down a given assignment or even an entire job. Of course, a more optimistic
possibility is that the principled professional might be able to persuade his
client or employer to use a different selling technique. Highlighting practical
benefits such as a product's durability and utility might be just as effective,
and more defensible from a Christian stewardship perspective.
3. Are the claims I make truthful?
The
Christian communicator must be ever mindful of the danger of misrepresentation.
As suggested previously, this does not preclude the idea of selective emphasis
in promoting a product or organization. To emphasize a car's high fuel economy
and not mention its limitations of size and comfort would hardly be viewed as
wrong. The public realizes that advertisers will intensify the positive and
downplay the negative in a paid commercial spot. But if, in promoting fuel
economy, the ad cites EPA mileage estimates without noting that actual mileage
may vary under everyday driving conditions, some could easily be misled.
Stating half-truths or omitting contextual details can deceive as much as what
is said. (After all, God did not approve when Abraham identified Sarah as his
sister while in the king's court.) On the car mileage issue, the government
some years ago required automakers to add a qualifying statement to their
mileage claims, as a type of "affirmative disclosure" (Bovee and
Arens, p. 64).
Exactly
how much of the truth and which parts of it should be told rest, perhaps, on
the question of what effect an omission is likely to have on the average
consumer. There is much disagreement between advertisers and the critics over
just how gullible, or skeptical, or maybe "willingly seduced" today's
television audience is. At any rate, though, students planning on an
advertising-related career should learn to think Christianly about these
matters. Such thinking will mean considering more than just what is legally
safe. It will compel the professional to see every viewer of an advertisement
not only as a prospective buyer but also as a fellow human being in God's
creation. The Golden Rule ought to be reflected in the approach used.
Frank
Gaebelein asserts that even in advertising our church institutions, such as
schools, we need to guard against statements, which can give false impressions.
For
instance, he decries the practice of some Christian colleges (especially in
earlier years) of claiming to have superior scholastic standing when, in fact,
they were not even close to the top academically (p. 100). Another
church-related advertising strategy is more illustrative of the
"affirmative disclosure" question. This involves promoting an evangelistic
crusade at a public location such as a convention center or high school
auditorium without mentioning the name of the specific church organization
sponsoring it. Some believe this raises questions about the ethics of
church-community relations and credibility of the church's name.
The
Christian classroom is an appropriate setting for thoughtful teachers and
students to examine the pro's and con's of various tactics, both in the
corporate world and in church-related advertising.
4. Are my advertisements manipulating
emotions?
The
Bible teaches that God made us to be both thinking and feeling beings. He
desires that we should come and "reason together" (Isaiah 1:18), and
yet He also appeals to our emotional nature at times, as He did with the
thundering earthquake at Sinai. When it comes to advertising, it seems that
persuasion which involves a mixture of logic and emotion (much like a good
sermon) can be a legitimate form of human communication. Ethical questions
arise, however, when an appeal relies totally on emotional response. Sex appeal
may sell intimate apparel. Excitement sells cars. Fear or guilt may sell
insurance. Patriotic passion sells political candidates. Should not the
corporate executive or advertising strategist shun the temptation to exploit
feelings at the expense of any factual and logical content?
5. What programs am I supporting?
As mentioned in the opening pages, the financial link between advertising and overall programming in commercial TV is a strong one. A conscientious sponsor should examine the values transmitted and the moral implications of the television program in which that sponsor's advertising appears. A worthwhile product promoted honorably, as far as the commercial itself is concerned, may find itself in the context of a questionable program. Here is an area rich in potential for discussion in the college classroom. Should an Adventist Realtor allow TV ads for her agency to be aired during a violent or sexually explicit movie? Or how about a church promoting a community outreach program with paid spots during the local Sabbath afternoon telecast of a university football game? Admittedly, these questions fall in a broad grey area in which clear answers may be harder to come by; still, they should be confronted by those preparing to use the media in a manner consistent with their beliefs.
6. What can the church learn from corporate
advertisers?
The
church and its institutions will do well to study the successful marketing
methods used in secular industry. The "products," of course, are
different, but valuable insights can be gained as to how advertising works.
Engel and Norton observe that many concepts regarding the how-to of mass
communication from the commercial world can be applied to media evangelism.
These include analyzing and targeting audiences, setting research-based goals,
selecting which media to use, letting opinion leaders supplement the mass media
message, and other points (pp. 79-102 et
passim). The advertising classroom can be the setting for many fruitful
insights of this nature. The author of this paper has found the showing of a
film on how a TV commercial was made to be a good opportunity for stressing the
value of professional teamwork, where people with diverse talents and
temperaments cooperate to reach a common goal.
To
be sure, not all of the tactics employed in the corporate world can be rightly
imitated by Christian promoters and church organizations, but many are worthy
of adaptation.
Criteria
for the Viewer
1. How many and what kinds of ads am I
watching?
Ibrahim
Hefzallah suggests a 13-point checklist for assessing the quality of TV
commercials one views and analyzing the strategies employed (p. 151). The
viewer may be surprised to realize, in looking back after a week's time, how
many times he or she was exposed to a certain product, or to an ad with sex
appeal, or to certain ideas and philosophies. Just the quantity of time spent
watching commercials might be a shocking revelation. Blamires sees radio and
television as modern inventions on which we can easily overdose, coming away
with a "drugged acceptance" and a "mindless inertial' (p. 159).
As God's stewards should we not use the limited hours available in a day
judiciously? Consciously scheduling specific time blocks in advance for TV
viewing is one way to help curb excessive involvement with the medium.
2. How is television affecting me?
This
is a critical question, yet one which is difficult to answer with certainty.
Some viewers are more vulnerable to the effects of TV (programs and advertisements)
than others. Furthermore, the same person can be more susceptible at some times
than at others. Hefzallah says that one can develop an "adult
discount" skill -- a type of shield against unconscious or irrational
reactions. Being aware of the persuasion techniques used and purposely avoiding
a passive state of mind can help keep a viewer objective (pp. 66-71).
When
it comes to a person's basic beliefs, attitudes or behavior in life, the role
of television likely depends somewhat on its interaction with other,
non-media influences. Joseph Klapper's report of research on voting choices in
an election suggests that the mass media alone are not apt to bring about
fundamental conversions on major issues in one's life, if he or she is solidly
entrenched in one position. Media messages can, however, reinforce existing
attitudes or even make the difference if a person is caught between conflicting
cross pressures (pp. 18-43, 77-80, et passim). In practical terms, this
theory may well apply to an issue such as television and the use of alcohol.
The viewer who already is predisposed to abusing alcohol probably should avoid
seeing hours and hours of TV programming supported by beer commercials.
Similarly, a person who is struggling between childhood vows of abstinence and
current temptations from friends to drink might be vulnerable to the clever
sales pitch on the tube. The same could be said for attitudes and values
regarding sex, diet, vanity or materialism. The Christian must earnestly pray,
"Search me, 0 God, and know my heart," and then consider honestly her
own weaknesses in shaping her TV viewing habits. For some, more media exposure
to particular types of products or appeals might be safer than for others.
Finally,
sharing reactions to TV programs and commercials might be a useful approach to
minimizing the "mindless inertial, syndrome. Follow-up discussions with
family members, friends and classmates are valuable; it seems, for heightening
awareness and thoughtful analysis of potential effects of media "transactions."
3. Do I really need the items I purchase?
Tony
Schwartz contends, "No matter how hard an advertiser tries, he can't sell
products for which people feel no emotional or physical need" (p.
67) (emphasis mine). The question for the responsible consumer to ask is, Do I
truly need this or do I just think I do? As Nicholas Wolstertorff points out,
our genuine reasons are often not what we offer in rationalizing our actions.
"The human heart is deeply deceitful" (pp. 144-5). The Christian
student and media consumer is advised to examine whether he has a rational, as
well as emotional, basis for his response to a particular promotional message.
If the answer is No, then the "hidden persuaders" discussed earlier
may be operating too potently, and the stewardship of his God-given resources,
wanting. That new riding mower may satisfy more of a desire to keep one step
ahead of the neighbors than a genuine need for the more advanced model.
This doesn't imply that every item acquired should serve strictly utilitarian purposes. Certainly there is room in the Christian's life to buy a few things just for fun. The point is that we ought to be conscious of our true motives in making purchase decisions and not allow the media to manipulate our temporal human nature at the expense of sound judgment.
4. What can I do to improve the landscape
of commercial TV?
The
audience, collectively, has more impact on the mass media scene than most
people realize. Advertisers and media executives operate under tremendous
pressure to keep pace with the demands of a materialistic-minded market. As
Haselden notes, advertising reflects who we are, as well as helping to
shape society (p. 152). Given the audience measurement and ratings system,
which drives the television industry, each viewer can be regarded as casting a
vote every time he or she watches a program or purchases a product. The
Christian teacher can draw this to the attention of students who will soon take
their place as responsible media consumers.
Concerned citizens groups have boycotted programs, or the products, which sponsored them, to voice their disapproval of controversial themes or products. Others have written letters to TV stations, network producers and corporate advertisers, as well as the local newspaper editor. Radio stations in the Northeast recently stopped airing ads for a brand of frozen fish dinners after listeners objected that the ads humorously trivialized the religious dietary convictions of devout Catholics. Of course, it is not feasible to embark on a massive campaign of this nature over every questionable advertisement seen or heard. Viewers needn't remain helplessly silent, though, when a major violation of good taste or moral standards stirs them to righteous indignation.
A
Time for Discernment
In
conclusion, the modern-day disciple of Christ is surrounded by an unprecedented
array of hi-tech communications stimuli. As with the innovations of any age,
the mass media today can be a wonderful blessing or a terrible curse to mankind.
The cameras, tape recorders and other forms of technology are morally neutral.
Advertising has the potential to benefit society or to hasten its ruin.
For
the Christian teacher, the opportunities for expanding students' insights into
the worldview implications of television advertising are manifold. A school
whose mission encompasses the Master Teacher's philosophy cannot be satisfied
to teach this subject just as a set of career skills or as a game of
"trivial pursuit" in names of agencies and their clients. Rather, the
Christian classroom must be a place where students evaluate knowledge and ideas
from the perspective of eternal values. Much of today's advertising teaches
that a man's life consists in the abundance of the things he possesses. And,
Wolstertorff observes, many of our age are accepting the belief that the world
is in a "pristine and unfallen" condition -- simply needing to evolve
into a more nearly perfect state (p. 142). Yet not all advertising advocates
this theme. Indeed, the same TV screen, which can pronounce deception or
drivel, can also pronounce worthwhile information and ideas truly profitable
for our culture.
A
genuinely Christian-education environment can go far in helping tomorrow's
advertising professional select with care what to sell and how. More generally
speaking, it can alert tomorrow's value-conscious consumer to the importance of
shopping with similar care -- downtown and at home.
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